Privacy Policy

London Carpentry Co Ltd is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This privacy policy explains how we collect, use, and safeguard information when you interact with our online platform.

Information We Collect

We collect personal information that you voluntarily provide when you contact us, request a quote, or use our services. This may include:

• Name and contact details such as phone number and postal address
• Details about the carpentry or joinery services requested
• Payment information necessary to process transactions

How We Use Your Information

Your personal data is used to:

• Provide and manage carpentry and joinery services you request
• Communicate with you about your orders and inquiries
• Improve and personalise our services and customer experience
• Meet legal and regulatory obligations

Legal Basis for Processing

We process your data where:

• You have given consent
• Processing is necessary to perform a contract with you
• We have legitimate interests in running our business
• Compliance with legal obligations

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with:

• Trusted contractors or service providers assisting with carpentry projects
• Professional advisors or legal authorities, when required by law

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate or stale data
• Object to or restrict processing of your data in certain circumstances
• Withdraw consent at any time where consent is the legal basis
• Request transfer of your data in a portable format

To exercise your rights, please contact us using the physical address below.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

Cookies and Tracking Technologies

Our online platform may use cookies to improve user experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

Contact Information

For privacy questions or to exercise your rights, please contact:

By using our online platform, you acknowledge that you have read and understood this privacy policy.